KYC, or "Know Your Customer" verification, is a core part of jitaba's security system. It confirms that the account is being used by its rightful owner and that no underage individuals have access.
KYC is typically required in the following situations:
- Before your first large withdrawal (typically above ৳10,000)
- Suspicious activity detected on the account
- Suspected bonus abuse
Required documents:
- National Identity Card (NID) — both front and back images must be clear
- A selfie — holding your NID in hand
- Proof of Payment Method — verify that the number you deposited from is registered in your name
Send the documents to support@jitaba.best or submit them via live chat. Verification is usually completed within 24–48 hours. Once KYC is done, you won't need to repeat it.
Yes, absolutely. jitaba's website is fully mobile-friendly — you can access all features directly from your smartphone browser without downloading any app.
What you can do in the browser:
- Registration & Login
- Deposits & Withdrawals
- Sports Betting & Live Betting
- Live Casino & Slots
- Viewing & Claiming Promotions
- Viewing Your Betting History & Transaction Records
Works on any modern browser — Chrome, Firefox, or Samsung Internet. That said, using the app gets you push notifications, slightly faster load times, and longer-lasting sessions. App page Download the app or play directly in your browser — the choice is yours.
After logging in, click your name or profile icon in the top-right corner. You'll see two options in the dropdown menu:
- Betting History — a full list of all bets, including date, stake, match, and result. You can filter by open, settled, or void bets separately.
- Transaction History — A full record of all deposits, withdrawals, and bonuses. Filter by date and amount.
Records from the last 90 days are directly accessible. For older records, email support@jitaba.best and they will be sent to you.
On the mobile app, you can view the same history from the "My Account" section.
To view all active promotions and bonus offers, On the Promotions page Go. It's open to everyone — you can browse without logging in. However, you'll need to be logged in to claim any offer.
How often promotions change:
- Welcome Bonus — Permanent (always required for new members)
- Weekly Cashback — resets every Monday
- Event Bonus — special offers are available during major tournaments or seasons
- Flash Offers — Appear without notice, available for a limited time — usually 24–72 hours
Follow jitaba so you never miss a new offer App Download the app and keep notifications on. If you opt in to marketing emails during registration, offers will also be sent to your inbox.
Jitaba supports Bangladesh's most popular mobile payment methods. Currently active payment channels:
- bKash — Minimum deposit ৳500, withdrawals typically processed within 1–2 hours
- Nagad — minimum deposit ৳500, withdrawals typically processed within 1–3 hours
- Rocket (Dutch-Bangla) — minimum deposit ৳500
A few important things to note:
- The payment number must be registered in your own name
- Using someone else's number to make a payment may cause issues with withdrawals
- You must provide the correct payment reference number when making a deposit
- Pay using bKash Personal — not Merchant
For any payment-related issues support@jitaba.best— Contact us with a screenshot of the transaction.
An accumulator (or "Acca") is a bet that combines multiple selections into one — all selections must win for the bet to pay out, but the odds multiply together, meaning the potential return is much higher. How to place an accumulator on jitaba:
- Step 1: Go to the "Match Odds" or "Sports" section.
- Step 2: Pick an odds from the first match and click it — it will be added to your bet slip.
- Step 3: Add odds from more matches. Your bet slip will show a "Multiple" or "Accumulator" option.
- Step 4: Enter your stake amount — your potential winnings will be calculated automatically.
- Step 5: Confirm.
An accumulator requires at least 2 selections; the maximum number of selections depends on the market. Keep in mind — if even one selection is wrong, the entire bet is lost. For strategic advice, Betting Tips Page See.
In most cases, deposits on jitaba are credited instantly — usually within 1–5 minutes. Occasionally, due to payment gateway load, it may take up to 15–30 minutes.
If your deposit hasn't arrived, here's what to do:
- First: Check your bKash or Nagad confirmation message (SMS or app notification) to confirm whether the money was actually deducted.
- Then: Log in to your jitaba account, refresh the page, and check your balance.
- If it still hasn't arrived after 30 minutes: Reach us via live chat or at support@jitaba.best.
When contacting support, please have the following ready: transaction date and time, amount, payment method, and the Transaction ID from bKash/Nagad. With these details, most issues are resolved quickly — usually within 1–2 hours.